This policy does not apply to goods ordered by businesses which are exempt from the Distance Selling Regulations, or any goods which are exempt from the right to cancel, for example, any items that have been personalised or modified to your specification, colours/styles outside of the options listed on our website.
You can cancel your contract at any time up to 7 working days after the day of delivery. To do this, please use our online Returns facility. We are unable to accept cancellations by any other method for administrative reasons.
You do not have to give any reason for cancellation. However, a brief explanation will help us to improve the service we offer to customers in the future.
If you cancel, you must return the goods within 14 days of cancellation, complete with the original packaging to us, at your own expense. You must ensure that the goods are packaged adequately to protect against damage.
If you fail to return the goods, we may offer to collect them, and we will charge you the direct cost of collection. If you fail to take reasonable care of the goods before they are returned to us, and this results in damage or deterioration, we will charge you for the reduction in value.
We will refund all monies paid to us by you including any postage / carriage within 30 days, less any costs due under this contract.
Business customers, or customers exempt from the distance selling regulations may not cancel an order without our mutual agreement.
This cancellation policy does not affect your legal rights - for example, if goods are faulty or misdescribed.
Faulty Goods / Guarantee
If there is a problem with your goods, please use our online Returns facility in the first instance to notify us of the problem. We cannot accept returns requests via any other method for administrative purposes. We will deal with the matter in accordance with your legal rights.
All goods are covered by a manufacturer’s warranty against faulty workmanship and materials, subject to the terms and conditions of that warranty.
The manufacturer’s warranty is provided in addition to the rights that the law says you have as a consumer. Your statutory rights are not affected.
If an exchange is necessary, this will be arranged without unreasonable delay and without charge. Replacement goods will not be dispatched until the original goods have been received at our warehouse and checked.
The cost of returning goods to us is your responsibility, however on inspection we will refund your reasonable postage costs, providing that the goods are found to be faulty. If the goods are not faulty, we will return them to you, however you will be required to cover our reasonable postage costs.